Wooden Matches Kitchen 500ct

• Free Standard Shipping: Onlyonestopshop offers complimentary Standard shipping for all orders exceeding $49.00.
  
  
• Flat Rate Shipping of $9.99 on All Orders Under $49
• Standard Shipping Timeframe: Expect delivery within 3-5 business days.
  
  
• Conditions for Undelivered Shipments:
• If your shipment is marked as delivered but not received, kindly notify us within 24 hours. This allows us to initiate an inquiry with the delivery carrier.
  
  
• Order Fulfillment Policy:
• Shipping Schedule: Orders are processed and dispatched Monday through Friday, excluding legal holidays or exceptions indicated on our website. Orders placed after 2 PM will be processed on the subsequent business day.
• Special Accommodations: Should you require specific delivery timing or have special instructions, please contact us at info@onlyonestopshop.com prior to placing your order.
• Address Accuracy: Customers are responsible for ensuring the accuracy of the shipping address provided during the order process. Onlyonestopshop cannot assume liability for orders shipped to an incorrectly provided address. In such instances, refunds will not be issued, and if the order is returned, shipping costs cannot be refunded.
• Shipping Delays: Onlyonestopshop is not liable for shipping delays caused by the carrier. Regrettably, we cannot refund paid or upgraded shipping charges for shipments delayed due to carrier-related issues beyond our control.
• Tracking Information: Upon shipping your order, you will receive an email confirmation containing tracking details. This enables you to monitor the progress of your delivery.
• Communication: Transparent and timely communication is paramount to us. In the event of unexpected issues or anticipated delays with your order, we will proactively reach out to keep you informed.

Please Note:

• Customer is responsible to inspect their order and report any damages made to the products in shipment or any missing items within 3 days of receiving their order.
• Proof of damages must be provided via email. 
• Any product that automatically comes with free shipping, cannot be shipped outside of the contiguous United States. Please enter a US address to receive this product or call us 718 222 1161 for a custom quote.
• Shipping over $200.00 may require a signature upon delivery.
• We do not ship to PO Boxes
• If your order requires expedited shipping, please call 718 222 1161

At OnlyOneStopShop, customer satisfaction is our top priority, and we strive to provide you with the best possible shopping experience. We understand that circumstances may arise where a return is necessary, and we have crafted a comprehensive return policy to ensure a seamless process.

• Generous 30-Day Return Window: You have 30 days from the date of purchase to return items for a refund. This extended timeframe allows you the flexibility needed for any unexpected changes or adjustments.
  
  
• Simple Return Process: Initiate your returnand send us return tracking number  at info@onlyonestopshop.com. In case if you need further help, Our customer service team is ready to assist you throughout the process. Please ensure that the packaging is unopened, and the products are in good condition.
  
  
• Customer Responsibility for Return Shipping Fees or Additional Charges: Customers are responsible for the return shipping fees or any additional charges incurred.
  
  
• Restocking Fee Transparency: All orders are subject to a 25% restocking fee. This fee helps cover the costs associated with processing and restocking returned items.
  
  
• Sample Ordering Recommendation: To prevent the need for returns, we recommend ordering a sample first, especially for large quantities of a single item. This ensures that the product meets your expectations and minimizes the possibility of return and restocking fees.
  
  
• Exclusions for Holiday-Specific Items: Please note that returns are not accepted for Holiday-Specific items. We want to ensure that seasonal products meet your specific requirements, and therefore, these items are considered final sale.
  
  
• Efficient Refund Process: Once your return is approved, we process refunds promptly, with credits applied to your original payment method within 2 business days.
  
  
• Secure Packaging Request: To facilitate a smooth return process, kindly treat our products with care and package them securely. This ensures that items are returned to our warehouse in perfect condition for future use by other valued customers.
  
  
• Continued Support: For any questions or concerns regarding returns, feel free to contact us at info@onlyonestopshop.com. We appreciate your trust in OnlyOneStopShop and are committed to providing exceptional service.

Thank you for choosing OnlyOneStopShop. We value your business and look forward to serving you with quality products and exceptional customer care.

Refund Procedure:

Please email Return shipping tracking  number and details us at info@onlyonestopshop.com

& send item(s) to:

Return Department OnlyOneStopShop

105 Jamaica Avenue

Brooklyn, NY 11207

You should expect to receive your refund within two weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly.